Returns & Refunds policy

Can I return my order?

Yes, absolutely. We offer a 30-day trial period during which you can return your items for a full refund of the product price (excluding shipping), a credit note, or an exchange. If you are outside metro areas, the cost of return shipping may be charged. For large, bulky products, a 25% cancellation fee may apply; a 50% cancellation fee may apply for made-to-order items.

How do I return my order?

You can return your order at our main warehouse in Bayswater, Melbourne, Victoria, Australia.

For larger items or orders outside of Victoria, please email us at support@larkwoodfurniture.com.au.

How can I make a warranty claim?

Please contact us if you believe your item is faulty. Email support@larkwoodfurniture.com.au with your invoice number, photos of the faults, and a brief description.

What if the price drops on an item I have ordered?

You will always pay the lowest price. If the price drops 14 days before or after your purchase, you'll be offered a store credit, goods to the value of the difference, or a refund when your items are delivered.

I received a damaged or faulty item, what do I do?

Please contact us within 7 days of your delivery or collection. Email support@larkwoodfurniture.com.au with your invoice number, photos of the faults, and a brief description.

How long does it take to process a refund?

Please allow up to 7 days for your refund request to be reviewed and processed. We will confirm once completed.

I am returning an item, do I have to pay for shipping?

If you are outside metro areas, the cost of return shipping may be charged. Avoid shipping costs by returning your order to our warehouse in Victoria free of charge.

Good to know

Returned items must be in their original packaging and in as-new condition.