FAQs US
About Larkwood
Where is your furniture made?
Every piece is handcrafted by our long-standing partner workshop in Yogyakarta, Indonesia. The same workshop produces furniture for five-star hotels.
What is your furniture made from?
Our indoor collection is made mostly from solid timber. On some pieces, we use timber veneer for selected panels where it adds stability or allows a particular grain finish. Materials for each piece are listed on its product page. We also offer a stainless steel outdoor range.
Will my piece look exactly like the photos?
Each piece is made by hand from natural timber, so grain, knots, and color will vary slightly. No two pieces are identical, and these variations are part of the character of solid wood, not defects.
Ordering & Payment
What currency are your prices in?
All prices on our US store are in US dollars.
Will I pay import duties or customs fees?
No. US orders ship from our Houston warehouse, so there are no import duties or customs fees on delivery. Sales tax, where applicable, is calculated at checkout.
What is a pre-order?
Items not yet in our Houston warehouse are sold as pre-orders. They're paid in full at checkout, and the estimated dispatch month is shown on each product page. If we can't dispatch by that date, we'll contact you.
Can I cancel my order?
In-stock and pre-order items can be cancelled before dispatch for a full refund. After dispatch, freight costs charged by our delivery partner are deducted from your refund. Made-to-order items cannot be cancelled once ordered.
Delivery
Where do you deliver?
We deliver across most of the continental US. Delivery availability for your address is confirmed at checkout.
How much does delivery cost?
One flat rate per order, no matter how many items:
Standard – $50: delivered inside your home. Best for small, lightweight items.
Room of Choice – $150: a 2-person team places items in your chosen room. Items remain boxed.
White Glove – $180: a 2-person team places, unpacks, and assembles your items, then removes all packaging.
All options include any number of stairs.
How long will delivery take?
In-stock items ship within 1–3 business days, then take 5–10 business days in transit, so 6–13 business days in total. Pre-order items ship once they arrive in our Houston warehouse.
Will my order arrive in one delivery?
Yes. Orders containing pre-order items ship together once everything is in stock. If you need in-stock items sooner, contact us and we'll arrange it.
Do I need to be home for delivery?
Yes. A signature is required, so you or an adult representative must be present. You'll receive a tracking link once your order ships, and our delivery partner will call about 30 minutes before arrival. If no one is available, a redelivery fee applies.
Does my furniture need assembling?
Most pieces arrive fully assembled. Desks and small side tables need light assembly to prevent damage in transit. Assembly is included with White Glove delivery.
What if my furniture arrives damaged?
Please report any transit damage within 48 hours, with photos, to support@larkwoodfurniture.com. With White Glove delivery, please inspect your items before signing.
Returns & Warranty
Can I return an item if I change my mind?
Yes, within 7 days of delivery. Items must be in the same condition they arrived in. A 25% restocking fee applies, and return freight is charged at our delivery partner's actual cost. Made-to-order items cannot be returned for change of mind.
What does your warranty cover?
Every piece is covered by our Makers Guarantee, a 2-year warranty against manufacturing defects.
What happens if there's a fault?
Contact us with photos and a description. We'll first look to repair the item in your home, or send a replacement part. If a repair isn't possible, we'll offer a partial or full refund.
Contact
How do I get in touch?
Javier & Abigail
📞 WhatsApp: +61 490 930 749
📞 WhatsApp: +61 452 274 608
📧 support@larkwoodfurniture.com
We're based in Australia and respond within 2 business days maximum.
